Find the answers to frequently asked questions about Onepay.

Onepay is an app that effortlessly combines financial and lifestyle activities. It makes it faster and easier to pay for everything; from daily essentials like bus tickets and bills to ordering food and even donating to your favourite charity.

Anyone who has access to a smartphone and a valid Myanmar mobile number (MPT, Telenor, Ooredoo, Mytel, MECTEL) and internet connectivity can use Onepay.

No. You can simply download the app and register using your mobile phone number.

Download the Onepay app from Android (or) Apple store for free and follow the on-screen prompts.

You will need to provide your phone number for registration. Alternatively, you can visit any AGD Bank branch or Onepay agent to help you register for Onepay.

Free to download on...

Yes. Onepay can be logged into only one device at any time. An OTP code is also required to do a new login.

In addition, passcode or biometric details are required again to access the app and confirm payments.

Onepay is currently available only Zawgyi and English language. 

Find your nearest agents for Cash In/ Cash out and nearest Scan & Pay Merchants. 

Yes, Onepay is FREE to use and download from the Google Play or App Store. There are no hidden fees or charges in Onepay.

You can contact us through:

1) On Onepay side tab, there’s a Onepay Live Support

2) Message us on our Facebook and Instagram page @onepaymm

3) Send an email to us at hello@onepay.com.mm

4) Submit a request through our website, www.onepay.com.mm

5) Contact us at 09-6883 83838, charges maybe incurred for calls

Click on ‘Forgot Password’.

You will receive a one time password (OTP). Enter the OTP in your Onepay app to reset the password for your Onepay account.

Click on ‘Forgot Passcode’ and you will be logged out of Onepay.

You can create a new passcode when you re-login to the application.

Low-KYC (unverified) accounts are users who have registered for Onepay but have not verified their identities.

Low-KYC users have a daily maximum transaction limit of 400,000 Kyats. Users can submit their accounts for verification by going to 'My Account' in Onepay app and filling in the required information and uploading pictures of their NRC.

High-KYC (verified) accounts are users whose accounts have been verified. High-KYC users have a daily maximum transaction limit of 10,000,000 Kyats.

If you are a low-KYC user, your daily transaction limit is 400,000 Kyats. If you are a high-KYC user, your daily transaction limit is 10,000,000 Kyats.

1. Go to 'My Accounts'.
2. Upload pictures of your NRC and signature.
3. Provide your date of birth, residence address and email address. Then, press 'Save'.
4. You will receive a notification once your account has been verified.

It will be verified within 3 working days. If more information is required, our Onepay support team will contact you to help.

Your full name from your NRC/passport must be used for high-KYC account. However, your nickname can be used for your low-KYC account.

No.

For security reasons, when you login to a new device, you will automatically be logged out of your old device. Only one device can be logged in at any given time.

You should immediately contact Onepay customer support and request them to freeze/disable your account. Freezing your account will not allow anyone to make transactions using your Onepay account.

You cannot change the registered mobile number. You will need to register a new Onepay account and transfer the funds from your old account to new account.

You can fund Onepay account in 5 ways:

(1) Use debit or credit cards,

(2) Cash-in at TrueMoney agents,

(3) Cash-in at 123 agents,

(4) Cash-in at Onepay agents, and

(5) Link AGD Bank account and transfer funds to Onepay.

To link your bank account to Onepay, it must be an AGD Bank account and the registered phone number for your bank account must be the same as your Onepay account number.

Yes, you can use any local/international MPU, VISA or Mastercard cards from any banks to add funds to your Onepay account.

MPU Debit Cards from any banks can be used. But, it must be an e-commerce registered card.

No charges are needed for adding money into Onepay account till this moment.

Yes. You can transfer back to your AGD Bank account and withdraw (or) can do cash out through nearby agents.

Though there is no fee for withdrawal through your AGD Bank account, customers need to pay 1.25% with the maximum fees of 3,000Ks for cash out through the Agents.

Yes, you can use Onepay to pay for any goods and services at our official merchants displaying the Onepay logo and QR stand.

1. Simply scan the QR Code that is presented by the merchant, or on display at the store.
2. Enter the amount to pay.
3. Confirm your payment by entering a passcode.

You will receive a confirmation notification after each transaction to show that it has been successful.

All Onepay users will receive push notification instead of sms. High-KYC users will receive e-mail in addition.

You can check all of your last 5 months transaction histories.

The interbank feature is the first service in Myanmar to transfer money from your Onepay account to different bank accounts directly through the app located in the ‘transfer icon’.  The service is powered by AGD Bank.

Currently, you can directly transfer to 16 local banks. These include A Bank, AGD Bank, AYA Bank, CB Bank, CHID Bank, GTB Bank, KBZ Bank, MAB Bank, MCB Bank, MOB Bank, MTB Bank, MWD Bank, SHWE Bank, SME Bank, UAB Bank and Yoma Bank.

There are different charges based on the respective banks that you want to transfer to. These charges are the same as the counter rates set by each bank. You may also check the rate charges from the Onepay app before confirming the transfer. There are no additional charges set by Onepay.

It will take 1 working day.

1. Tap transfer and select the bank
2. Select the town of receiver’s bank account
3. Enter recipient (beneficiary) details as required
4. Enter transfer amount
5. Enter an optional note for recipient
6. Press ‘Transfer’ to send funds to recipient’s bank account

 ​​​​

Yes, we can save the receiver’s account details by enabling the ‘Save Receiver’ button. In that way, you can just select the receiver easily from your contacts.

The current transfer limit is 10,000,000Ks and can only be made if you are a Onepay verified user.

To register as a merchant or agent, please contact us at 09-6883 83838 or email contact@onepay.com.mm.

Register now

You can contact us through:

1) On Onepay side tab, there’s a Onepay Live Support

2) Message us on our Facebook and Instagram page @onepaymm

3) Send an email to us at hello@onepay.com.mm

4) Submit a request through our website, www.onepay.com.mm

5) Contact us at 09-6883 83838, charges will be incur for calls