How to

  • Add money to Onepay e-wallet
  • Add money to Onepay e-wallet (Parent block)
    20201224_Onepay-Add-Money-01_03.jpg
    Step 1 / 3
    Select ‘Add Money’ located at the bottom of the main homepage.
    20201224_Onepay-Add-Money-01_05.jpg
    Step 2 / 3
    Need to add money with cash? Select ‘Onepay Agents’ to find the nearest Onepay agents.
    20201224_Onepay-Add-Money-01_07.jpg
    Step 3 / 3
    Use the map to find the nearest Onepay agents and top up with ZERO FEES.
    20201224_Onepay-Add-Money-01_12.jpg
    Step 1 / 4
    Select ‘Add Money’ located at the bottom of the main homepage.
    20201224_Onepay-Add-Money-01_13.jpg
    Step 2 / 4
    Need to add money with cash? Select ‘TrueMoney Agents’ to find the nearest TrueMoney agents.
    20201224_Onepay-Add-Money-01_15.jpg
    Step 3 / 4
    First time to cash-in with TrueMoney? Check the below instructions. Select the GPS icon on the top right to find the nearest TrueMoney agents.
    20201224_Onepay-Add-Money-01_17.jpg
    Step 4 / 4
    Use the map to find the nearest TrueMoney agents and top up with ZERO FEES.
    AGD Bank Account 01.jpg
    Step 1 / 10
    Select ‘Add Money’ located at the bottom of the main homepage.
    AGD Bank Account 02.jpg
    Step 2 / 10
    Have an AGD bank account? Link it now for quick top up feature. Select ‘AGD Bank Accounts’.
    AGD Bank Account 03.jpg
    Step 3 / 10
    Press ‘Add AGD Bank Account’. Make sure the phone number linked to your AGDBank account has to be the same as the mobile number used for registering your Onepay account.
    AGD Bank Account 04.jpg
    Step 4 / 10
    Fill in the information and set an account nickname.
    AGD Bank Account 05.jpg
    Step 5 / 10
    Complete OTP verification to link the AGD Bank account.
    AGD Bank Account 06.jpg
    Step 6 / 10
    To add money, select the linked AGD Bank account.
    AGD Bank Account 07.jpg
    Step 7 / 10
    Select the amount you would like to top up and enter your amount in the field.
    AGD Bank Account 08.jpg
    Step 8 / 10
    Enter your 6-digit passcode to confirm the top up process.
    AGD Bank Account 09.jpg
    Step 9 / 10
    You have successfully add money to your Onepay account.
    AGD Bank Account 10.jpg
    Step 10 / 10
    In future, you can select ‘Quick Top Up’ to easily top up your linked AGD Bank account.
    20201224_Onepay-Add-Money_P04_03.jpg
    Step 1 / 9
    Have a MPU debit card or Visa/Mastercard credit card? Select ‘Link Card’ or ‘Add Money’ at the main homepage.
    20201224_Onepay-Add-Money_P04_05.jpg
    Step 2 / 9
    Select ‘Debit / Credit Cards’ to top up any MPU/Visa/Mastercard bankcards.
    20201224_Onepay-Add-Money_P04_07.jpg
    Step 3 / 9
    To top up with MPU debit card, enter the amount, select MPU and press ‘Next’ to proceed.
    20201224_Onepay-Add-Money_P04_09.jpg
    Step 4 / 9
    Fill in the information and press ‘Next’.
    20201224_Onepay-Add-Money_P04_15.jpg
    Step 5 / 9
    You have successfully add money to your Onepay account.
    20201224_Onepay-Add-Money_P04_16.jpg
    Step 6 / 9
    To top up with Visa/Mastercard credit card, enter the amount and select Visa/Mastercard.
    20201224_Onepay-Add-Money_P04_17.jpg
    Step 7 / 9
    Enter the credit card details and press ‘Save card’ for easy top up in the future.
    20201224_Onepay-Add-Money_P04_18.jpg
    Step 8 / 9
    Complete OTP verification to complete the process.
    20201224_Onepay-Add-Money_P04_23.jpg
    Step 9 / 9
    You have successfully add money & linked your card.
    20201224_Onepay-Add-Money_P05_03.jpg
    Step 1 / 5
    Select ‘Add Money’ located at the bottom of the main homepage.
    20201224_Onepay-Add-Money_P05_05.jpg
    Step 2 / 5
    Need to add money? Select ‘123 Agents’ for easy top up with ZERO FEES.
    20201224_Onepay-Add-Money_P05_07.jpg
    Step 3 / 5
    Enter the amount and press ‘Next’.
    20201224_Onepay-Add-Money_P05_09.jpg
    Step 4 / 5
    Select which payment options which is nearest for you.
    20201224_Onepay-Add-Money_P05_15.jpg
    Step 5 / 5
    Once transaction is confirmed you will receive a 123 code via SMS and email. Present it to the 123 agents to complete the top up.
  • Use scan & pay
  • 20201224_Onepay-Add-Money-01_12.jpg
    Step 1 / 4
    Select 'Scan & Pay' located at the bottom of the main homepage.
    scan_pay_01.jpg
    Step 2 / 4
    Scan the Onepay merchant QP code with the QR scanner.
    scan_pay_02.jpg
    Step 3 / 4
    Fill in the payment amount. Enter 'Notes' or 'Promo Code' if applicable.
    scan_pay_03.jpg
    Step 4 / 4
    Congratulations! You have successfully made the payment.

    Frequently asked questions
    about Onepay

     

    General

    What is Onepay?

    Answer

    Onepay is an app that effortlessly combines financial and lifestyle activities. It makes it faster and easier to pay for everything; from daily essentials like bus tickets and bills to ordering food and even donating to your favourite charity.

    Who can use Onepay?

    Answer

    Anyone who has access to a smartphone and a valid Myanmar mobile number (MPT, Telenor, Ooredoo, Mytel, MECTEL) and internet connectivity can use Onepay.

    Do I need to open a bank account to register for Onepay?

    Answer

    No. You can simply download the app and register using your mobile phone number.

    How do I register for Onepay?

    Answer

    Download the Onepay app from Android (or) Apple store for free and follow the on-screen prompts.

    You will need to provide your phone number for registration. Alternatively, you can visit any AGD Bank branch or Onepay agent to help you register for Onepay.

    Free to download on...

    google-play-download-android-app.svg    available-on-the-app-store.svg

    Is Onepay wallet secure?

    Answer

    Yes. Onepay can be logged into only one device at any time. An OTP code is also required to do a new login.

    In addition, passcode or biometric details are required again to access the app and confirm payments.

    What languages are Onepay available in?

    Answer

    Onepay is currently available only Zawgyi and English language. 

    How can I use the tab called “Near Me”?

    Answer

    Find your nearest agents for Cash In/ Cash out and nearest Scan & Pay Merchants. 

    Will the Onepay app always be FREE?

    Answer

    Yes, Onepay is FREE to use and download from the Google Play or App Store. There are no hidden fees or charges in Onepay.

    How do I contact Onepay for further help?

    Answer

    You can contact us through:

    1) On Onepay side tab, there’s a Onepay Live Support

    2) Message us on our Facebook and Instagram page @onepaymm

    3) Send an email to us at hello@onepay.com.mm

    4) Submit a request through our website, www.onepay.com.mm

    5) Contact us at 09-6883 83838, charges maybe incurred for calls

     

    Onepay Account

    I forgot my password. How can I reset my password?

    Answer

    Click on ‘Forgot Password’.

    You will receive a one time password (OTP). Enter the OTP in your Onepay app to reset the password for your Onepay account.

    I forgot my passcode. How can I reset my passcode?

    Answer

    Click on ‘Forgot Passcode’ and you will be logged out of Onepay.

    You can create a new passcode when you re-login to the application.

    What is low-KYC (unverified) account?

    Answer

    Low-KYC (unverified) accounts are users who have registered for Onepay but have not verified their identities.

    Low-KYC users have a daily maximum transaction limit of 400,000 Kyats. Users can submit their accounts for verification by going to 'My Account' in Onepay app and filling in the required information and uploading pictures of their NRC.

    What is high-KYC (verified) account?

    Answer

    High-KYC (verified) accounts are users whose accounts have been verified. High-KYC users have a daily maximum transaction limit of 10,000,000 Kyats.

    What is my daily transaction limit?

    Answer

    If you are a low-KYC user, your daily transaction limit is 400,000 Kyats. If you are a high-KYC user, your daily transaction limit is 10,000,000 Kyats.

    How can I verify my account using Onepay app?

    Answer

    1. Go to 'My Accounts'.
    2. Upload pictures of your NRC and signature.
    3. Provide your date of birth, residence address and email address. Then, press 'Save'.
    4. You will receive a notification once your account has been verified.

    How long will it take to get my account verified for high-KYC?

    Answer

    It will be verified within 3 working days. If more information is required, our Onepay support team will contact you to help.

    Can I use my nickname for my Onepay account?

    Answer

    Your full name from your NRC/passport must be used for high-KYC account. However, your nickname can be used for your low-KYC account.

    Can a user use more than one High-KYC accounts?

    Answer

    No.

    Can I login in two devices?

    Answer

    For security reasons, when you login to a new device, you will automatically be logged out of your old device. Only one device can be logged in at any given time.

    What should I do if I lose my phone?

    Answer

    You should immediately contact Onepay customer support and request them to freeze/disable your account. Freezing your account will not allow anyone to make transactions using your Onepay account.

    Can I change my registered mobile number?

    Answer

    You cannot change the registered mobile number. You will need to register a new Onepay account and transfer the funds from your old account to new account.

     

    Add/ Withdraw Money

    How can I add funds to Onepay account?

    Answer

    You can fund Onepay account in 5 ways:

    (1) Use debit or credit cards,

    (2) Cash-in at TrueMoney agents,

    (3) Cash-in at 123 agents,

    (4) Cash-in at Onepay agents, and

    (5) Link AGD Bank account and transfer funds to Onepay.

    Why am I unable to link my bank account to my Onepay account?

    Answer

    To link your bank account to Onepay, it must be an AGD Bank account and the registered phone number for your bank account must be the same as your Onepay account number.

    Can I add funds to my Onepay account using other banks’ debit or local/ International credit cards?

    Answer

    Yes, you can use any local/international MPU, VISA or Mastercard cards from any banks to add funds to your Onepay account.

    I’m having problems when I add money from my MPU Debit Cards. Why?

    Answer

    MPU Debit Cards from any banks can be used. But, it must be an e-commerce registered card.

    Any charges for adding money into Onepay account?

    Answer

    No charges are needed for adding money into Onepay account till this moment.

    Can I withdraw money from Onepay account?

    Answer

    Yes. You can transfer back to your AGD Bank account and withdraw (or) can do cash out through nearby agents.

    Any charges for cash withdrawal from Onepay account?

    Answer

    Though there is no fee for withdrawal through your AGD Bank account, customers need to pay 1.25% with the maximum fees of 3,000Ks for cash out through the Agents.

     

    Payments

    Can I use Onepay to buy goods and services?

    Answer

    Yes, you can use Onepay to pay for any goods and services at our official merchants displaying the Onepay logo and QR stand.

    How do I pay using QR code?

    Answer

    1. Simply scan the QR Code that is presented by the merchant, or on display at the store.
    2. Enter the amount to pay.
    3. Confirm your payment by entering a passcode.

    How do I know if my money has reached the recipient?

    Answer

    You will receive a confirmation notification after each transaction to show that it has been successful.

    Will I get sms or e-mail after making a payment each time?

    Answer

    All Onepay users will receive push notification instead of sms. High-KYC users will receive e-mail in addition.

    How many months back can I check my past transaction history?

    Answer

    You can check all of your last 5 months transaction histories.

     

    Interbank

    What is the Mobile Interbank Transfer feature?

    Answer

    The interbank feature is the first service in Myanmar to transfer money from your Onepay account to different bank accounts directly through the app located in the ‘transfer icon’.  The service is powered by AGD Bank.

    Which banks can I transfer money to from my Onepay account?

    Answer

    Currently, you can directly transfer to 16 local banks. These include A Bank, AGD Bank, AYA Bank, CB Bank, CHID Bank, GTB Bank, KBZ Bank, MAB Bank, MCB Bank, MOB Bank, MTB Bank, MWD Bank, SHWE Bank, SME Bank, UAB Bank and Yoma Bank.

    Any charges for Onepay Mobile Interbank transfer service?

    Answer

    There are different charges based on the respective banks that you want to transfer to. These charges are the same as the counter rates set by each bank. You may also check the rate charges from the Onepay app before confirming the transfer. There are no additional charges set by Onepay.

    How long will it take for the money to be transferred to a receiver’s bank account using the interbank service?

    Answer

    It will take 1 working day.

    How can we transfer money using interbank service?

    Answer

    1. Tap transfer and select the bank
    2. Select the town of receiver’s bank account
    3. Enter recipient (beneficiary) details as required
    4. Enter transfer amount
    5. Enter an optional note for recipient
    6. Press ‘Transfer’ to send funds to recipient’s bank account

     ​​​​

    Can we save the receiver’s account details?

    Answer

    Yes, we can save the receiver’s account details by enabling the ‘Save Receiver’ button. In that way, you can just select the receiver easily from your contacts.

    What is the transfer limit to bank accounts?

    Answer

    The current transfer limit is 10,000,000Ks and can only be made if you are a Onepay verified user.

     

    Merchants

    How do I become an Onepay agent or merchant?

    Answer

    To register as a merchant or agent, please contact us at 09-6883 83838 or email contact@onepay.com.mm.

    Register now

    How do I contact Onepay for further help?

    Answer

    You can contact us through:

    1) On Onepay side tab, there’s a Onepay Live Support

    2) Message us on our Facebook and Instagram page @onepaymm

    3) Send an email to us at hello@onepay.com.mm

    4) Submit a request through our website, www.onepay.com.mm

    5) Contact us at 09-6883 83838, charges will be incur for calls

    Tutorial Videos

    How to download Onepay

    Onepay is the only app is all your lifestyle and financial needs.  Available to downalod from the App Store (iOS), or Play Store (Android) for free today. 

    How to sign up your limited account

    Get started with Onepay today. You can sign up and create your new account using your registered mobile number. 

    How to easily top up your Onepay wallet with MPU cards

    You can easily top up your Onepay wallet using Visa, Mastercard, or MPU cards. 

    How to top up money from 123 services

    Use one of our registered 123 agents to top up your Onepay wallet. 

    How to top up using Bank accounts

    Link your bank account to your Onepay wallet to top up and withdraw funds with one click. 

    How to top up Onepay wallet using cash in agents

    Use one of our regsiter cash in/ cash out agents to top up your Onepay wallet. 

    How to add and withdraw money from Onepay business app

    Upgrade your business with the Onepay business features. Make daily cash ins/cash outs with Onepay for business. 

    How to pay 5BB internet Bill

    Save time by paying your bills using the Onepay app. 

    How to enjoy shopping with ONE-Shop

    Make shopping easier and safe with the Onepay app. ONE-shop allows you to buy via the app, and go cashless. 

    Buy digital codes easily anytime, anywhere within your phone

    Buy digital codes via the Onepay app and enjoy yoru favourite music, movies and games at the touch of a button. 

    Check out COVID 19 news on Onepay App

    Get the latest COVID-19 news through the Onepay app. 

    Get health advice anytime, anywhere with MyanCare

    Get the latest health advice with Onepay. Use Onepay to register for a healthcare program and book a virtual appointment with a doctor. 

    Transfer with Onepay to all other banks accounts!

    Use your Onepay app to make transfers between different banks in Myanmar. 

    Onepay Interbank service is for you

    Use your Onepay app to make transfers between different banks in Myanmar. 

    Verify your Onepay account to enjoy a premium wallet balance!

    Upgrade to become a premium Onepay user and benefit from a larger wallet capacity. Premium users can use the Onepay interbank feature. 

    How to pay YCDC bills easily with Onepay

    Pay your YCDC bills and make tax payments using your Onepay app. 

    Link Visa/Mastercard securely with Onepay

    Link all your Visa and Mastercards and save then to your Onepay wallet without needing to re-enter your details. 

    Enjoy ONE-Bills to advance your lifestyle!

    Use Onepay to make bill payments, buy travel tickets, top up your wallet using cash, and make transfers between your bank accounts. 

    Add money with TrueMoney agents

    Top up your Onepay wallet with cash using the network of TrueMoney agents. 

    Purchase your game currencies instantly with Onepay

    Make in-app purchases in your favourite game using your Onepay app 

    Discover the simplicity of transferring securely to all local banks

    Transfer money between different local banks from your mobile using your premium Onepay account. 

    Pay your favorite cable TV bill with Onepay.

    Check out the video to see how easy SkyNet bill payment is with Onepay. Relax and chill at your home watching SkyNet and make payments with Onepay anytime, anywhere!

    Can’t find what you’re looking for?

    Contact Us